So we finished up an expedited wrap job on a customer's racecar that they wanted to have look like an iRacing computer sim scheme they had made up by another fellow who has never "designed" anything for actual production other than virtual concepts (ie: raster world). It goes without saying the customer has no grip on raster vs. vector. Initial contact was made Thursday night 8:30pm MST, along with .psd files containing minimal vectoring along with a low-res base stock photo. Initial pricing was discussed and the customer repeatedly requested discounts. We finally agreed to appx. 15% off of the initial quote and committed to completing the project by Tuesday night since the cars we're to be loaded and headed out of the race shop in transit to the race that week on Thursday. Unfortunately we only required 50% payment down to start work on the job with 50% due at project completion. We started print immediately Friday and were able to complete the hood, nose and roof sections; only to find out Friday night that the car was not in condition to wrap and in fact required some extensive repair bodywork to front nose, fenders, hood as well as rear bumper. We installed the roof and had to stop work until the following Monday when the repairs had been completed enough for the wrap install. We continued print production in the meantime and had it ready to continue installation on Monday night. We worked throughout the afternoon and evenings past midnight Friday, Monday and Tuesday to complete the project, only to find Tuesday that the customer supplied manufacturer headlight & grille sticker ID kit was incorrect. We returned to the shop (40 minutes each trip btw) Wednesday morning to apply the contingency decals and correct ID kit only to find out 2 hours later that we would not be receiving the kit before the car left the shop. Thursday comes around and the only response from the customer was that he was unhappy with the final product and would be holding payment until we agreed to re-wrap the car completely, stating that sizing was off on the "wave" portion of the design. Friday/raceday rolls by with yet another round of complaints that the designer was calling for a re-wrap on the car stating that the wave was off proportion as well as some of the other elements. Ultimately I'm looking for feedback in the community here on how folks treat these situations. #1 we now understand that payment shall be due in full on rush/expedite jobs that have no specific dimensions, color palettes, or other specific requirements attached in the initial file download. #2 we now understand to mandate a minimum 2 week turnaround on jobs of this magnitude and nature. As of now we are planning to walk away from the project and take the loss.
What are your thoughts r/Design?
Great design resource
100 Things Every Designer Needs to Know About People (Voices That Matter)
Submitted July 31, 2017 at 06:01PM by kart45 http://ift.tt/2ucB0c4
No comments:
Post a Comment