We present a proposal (estimate) at the beginning of a project that clients can add to or remove from; once they place their deposit, that is the contract.
We've been running into clients removing sections from the proposal and inevitably asking "so while I've got you here, what do you think about..." (that was removed from the proposal).
If we bill that time, which is usually significant, the client is upset because they removed it officially though we did the work. Often, we're just out the time.
How do you handle hourly clients?
Great design resource
100 Things Every Designer Needs to Know About People (Voices That Matter)
Submitted July 22, 2016 at 12:19AM by -sybilfawlty- http://ift.tt/29PhcWK
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